To all of our Ruff Haus Customers,

As most of you know, Governor Pritzker issued a Shelter In Place effective Saturday, March 21st at 5:00 pm. As a Pet Supply store, Ruff Haus Pets has been deemed an essential business. We are thankful for the actions and procedures that our governor has put in place to keep the public safe.

Ruff Haus will remain open and continue to provide you with the essentials you need to keep your furry family members happy and healthy. We are however adjusting our hours for staff safety reasons. Our temporary hours will be as follows:

MONDAY - SUNDAY 11:00 AM - 5:00 PM

Ruff Haus will be open for WALK-UP SERVICE as well as CURBSIDE DELIVERY. HOME DELIVERY will also be available for those who are unable to make it to Ruff Haus. Please see below for shopping & purchasing details.


Walk- up service is available via our Lincoln Avenue entrance.

  • We are set-up inside of the Lincoln Avenue door to take your orders.

  • Let us know what you need and we will prepare your order while you wait.

  • For the safety of our staff and fellow shoppers we ask that only 1 person approach our walk-up service at a time and that you keep in mind the social distancing recommendation of 6 feet or more between you and your fellow shoppers.

  • We are still accepting cash at this time but strongly encourage payment with credit card, google pay or apple pay to avoid further physical contact.

  • Please give us time before entering the walk-up station so we are able to sanitize properly after the customer ahead of you finishes their purchase.


  • Curbside Delivery is strongly encouraged for those with a vehicle and enables us to provide No-Contact service for our customers.

  • Please call ahead to place your order and pre-pay over the phone.

  • Curbside Delivery will take place directly outside of our Western entrance.

  • Please pull in front of our door, call to let us know you are out front and we will deliver your order to your vehicle.

  • Telephone: 773.478.5100


  • We are also offering Home Delivery on Mondays, Wednesdays & Fridays.

  • Please call the store for more details. Telephone: 773.478.5100

We greatly appreciate your patience, understanding and support as we do our best to take care of our neighbors in a very difficult situation.

Thank you!

Sincerely, your Ruff Haus Family

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TELEPHONE: 773.478.5100